Privacy Notice | Dales Dairies

Dales Dairies Privacy Notice

Dales Dairies (“the company”, “Us”, “We”, and “Our”) is committed to protecting the privacy and security of your data.

Dales Dairies is a data controller. This means we are responsible for deciding how we hold and use your personal data which is explained in this privacy notice. This is in accordance with UK Data Protection legislation.

This Privacy Notice applies to individuals who visit our website, enquire about or agree to the delivery of a product by Dales Dairies. Please ensure you read this Privacy Notice when we initially collect or process your personal data.

Our Cookies Policy is also set out below.

What type of information do we collect?

We receive, collect, and store any information you enter on our website or provide to us in any other way. In addition, we collect the internet protocol (IP) address used to connect your computer to the internet; login; e-mail address; password; computer and connection information; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); and payment details (including credit card information).

How do we collect information?

When you visit our website or conduct a transaction and make an enquiry as part of the process, we may collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated below only.

Why do we collect such personal information?

We collect such non-personal and personal information for the following purposes:

to provide and operate our services;
to provide our users with ongoing customer assistance and technical support;
to be able to contact our visitors and users with general or personalized service-related notices and promotional messages;
to create aggregated statistical data and other aggregated and/or inferred non-personal Information, which we or our business partners may use to provide and improve our respective services.
to comply with any applicable laws and regulations.

How do you store, use, share and disclose your site visitors' personal information?

Our company website is hosted on the Wix.com platform. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

How do we communicate with our customers and site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our terms and conditions, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How does our website use cookies and other tracking tools?

In general, the cookies which are initially placed on our Wix website may be categorized as essential cookies.

Look at this table to see which cookies we place on Wix sites.

For further information about cookies, we recommend All About Cookies as a good source of information.

How can you withdraw your consent?

If you don’t want us to process your data anymore, please email us at customerservice@dalesdairies.co.uk or write to us at:

Dales Dairies

Town Head Farm

Grassington

BD23 5BL.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect at once upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to email us at

customerservice@dalesdairies.co.uk

or write to us at:

Dales Dairies

Town Head Farm

Grassington

BD23 5BL